A full refund can be issued for faulty goods, up to 14 days after receipt. Goods must be undamaged and unaltered by customer. Faulty unit(s) must be returned at expense and arrangement of customer prior to refund. Please use a tracking service for returns as no responsibility will be taken for non-arrival of goods.

After 14 days from receipt of goods and for up to one calendar year, an exchange (but not refund) can be issued for faulty goods only. Goods must be undamaged and unaltered by customer. Faulty unit(s) must be returned at expense and arrangement of customer prior to replacement. Please use a tracking service for returns as no responsibility will be taken for non-arrival of goods.

Refunds cannot be issued for any goods which are damaged / changed in any way / does not fit your guitar / does not give the desired sound with your current guitar and amplifier setup.